PURCHASES & DELIVERY
Delivery & 7-day refunds.
One payment, a personal report
The 72-Hour Report costs $7.99 and the 4-Week Report costs $17.99. Upgrade the same 72-Hour Report for $10. These are one-time USD prices, with any applicable tax included. There is no subscription. The plan names describe the actions inside your report, not the delivery time.
Delivery and missing reports
Your order page shows generation progress, and we email you when the web report and PDF are ready. We aim to deliver within two hours of payment. If your report has not arrived, contact report@facerater.ai: we can investigate, retry delivery without another charge, or arrange a refund. You can request a refund before delivery too.
Our 7-day refund window
If the paid report is not useful to you, request a refund within seven calendar days of the report first becoming available. Downloading the PDF does not remove this offer. Email report@facerater.ai from your checkout email and include the order reference or private report link. We check requests manually and aim to respond within two business days. We may decline duplicate or fraudulent requests; this policy does not limit rights you have under applicable law.
Upgrades and duplicate payments
A $10 upgrade has its own seven-day window from delivery of the upgraded report. Refunding only the upgrade restores your 72-Hour Report. A full refund of a $7.99 purchase plus its $10 upgrade covers both payments, subject to the original report's refund window; upgrading does not restart that original window. Contact us about duplicate charges so we can refund the duplicate without cancelling your valid purchase.
After a refund is approved
We issue refunds through Stripe to the original payment method. Banks typically take 5–10 business days to show the credit. We email you about processing, completion or a problem that needs attention. Paid web access closes after a full refund succeeds; a partial goodwill refund keeps the purchased tier. Free results stay free. Files already downloaded cannot be recalled. For help, use report@facerater.ai rather than sending card details.